Enterprise AI Solutions for Customer Experience Transformation
GTS helps organizations put AI to work across customer service and everyday operations. Our AI consulting services combine data analytics, contact center integration and conversational AI to help your teams automate routine tasks and deliver more connected customer experiences. From strategy and implementation to ongoing support, we help you build, run and improve these solutions.
Our Technology Partners
GTS brings together cloud, AI and customer experience technologies to build solutions around your existing systems and business needs. Our platform expertise supports integration, implementation and ongoing operations.
AI and Customer Experience Solutions
Built Around Your Business
Connect your data, customer interactions and daily workflows with AI solutions for business. GTS helps you identify practical use cases, integrate the right technologies and support your teams as those solutions move into everyday use.
Turn disconnected data into information your teams can use. We build data foundations, dashboards and AI models that help you understand performance, identify patterns and make more informed decisions.
Modernize your contact center with platforms that connect to your existing systems. From platform selection and cloud migration to CRM integration, we help bring customer information and service workflows together.
Help customers find answers and complete routine requests through voice and chat. Our contact center AI solutions combine virtual agents, knowledge integration and agent assistance to support self-service and your human service teams.
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Keep your platforms and AI solutions working effectively after launch. We provide monitoring, maintenance and ongoing optimization to address changing needs, review performance and support the systems your teams rely on.
AI and Automation Products for Everyday Operations
Help customers find answers, give service teams relevant guidance and simplify complex administrative workflows. Explore GTS products designed around these different needs.
Help customers get answers and complete routine requests through virtual assistants connected to your business knowledge and systems. OmniBots supports responses grounded in approved content and can transfer conversations to human agents with the relevant context.
Give your agents useful information while they’re speaking with customers. OmniAssist brings relevant knowledge, suggested next steps and interaction summaries into their workflow, helping teams respond consistently while keeping the human agent in control.
Bring hearing coordination, participant management and case records into one digital workflow. OmniDARS supports remote hearings, automated notifications and structured reporting, helping teams organize appeals and keep participants informed throughout the process.
How We Deliver
AI Transformation Services.
Our AI transformation services connect planning, implementation and ongoing improvement. We work with your team to shape solutions around your business goals, existing systems and the people who use them.
Assess, Define and Design
We start by understanding your priorities, current technology and customer journeys. Together, we identify practical opportunities for AI and define a solution that addresses the problems your team needs to solve.
Build and Integrate
We bring the agreed design to life, connecting AI capabilities, data and business systems. Implementation focuses on how the solution will fit into your existing environment and day-to-day workflows.
Test and Scale
We test the solution against its intended use, review how it performs and refine the experience before wider deployment. This helps your team move forward with a clearer understanding of what works.
Operate and Optimize
Our support continues after launch. We monitor performance, address operational needs and refine the solution as your business evolves, helping your teams keep improving the customer experience.
AI and Customer Experience Solutions for Your Industry
Your industry shapes the questions people ask, the systems your teams use and the support they need. GTS brings AI, data and contact center technologies together around those requirements.
Make public services easier to navigate. Connect constituent communications with agency records, help people find relevant information and support service teams as they respond to requests across departments.
Give service teams a more connected view of each customer. Bring banking, CRM and support systems together, with AI assistance that helps agents find relevant information and respond to customer inquiries.
Keep customer conversations connected across voice, chat and digital channels. Help your service teams manage changing demand and maintain a consistent support experience during seasonal peaks and business growth.
Simplify the communication around patient care. Connect contact center, scheduling and electronic health record systems to help teams coordinate appointments and give patients a clearer path to the support they need.
Make student support easier to access across admissions, financial aid and IT services. Connect communication channels and campus systems so teams can guide students to relevant information throughout their education journey.
Why Choose GTS for AI and Customer Experience Solutions?
Choosing an AI partner means looking at how the technology will work for your customers and your team. GTS brings together platform knowledge, human judgment and ongoing performance review.
Practical Platform Expertise
We connect contact center platforms with CRM, telephony and business systems. This integration experience helps us bring customer information into the tools your teams use, supporting more informed conversations and connected workflows.
AI That Supports Human Judgment
Give your agents useful guidance while keeping them in control. With OmniAssist, teams can access relevant enterprise knowledge and suggested next steps during customer conversations, applying their judgment where it matters.
Progress You Can Review
Our managed services and AIOps track performance against agreed goals and use real interactions to guide improvements. Regular reviews help your team understand results, identify changing needs and decide where to focus next.
Insights and Articles
